Introduction
All our products are sold subject to the Terms and Conditions and the contract between you and us shall be governed by the same. In case of cancellation of services earmarked for a particular departure, the Company loses money depending upon the time of communication of cancellation to the supplier. Hence the cancellation schedule, which is based on the above amongst other factors, becomes applicable on cancellation.
Eligibility
Indian nationals eligible to travel must have a valid passport for at least six months subsequent to the date of departure of the tour and have been granted the necessary visas, international certificates of vaccination, insurance and medical insurance, other travel documents and clearances required to travel throughout the tour. You will have to abide with applicable RBI guidelines and Government of India rules.
Where to Book
You can book through any of the C World Holidays Offices in Thiruvananthapuram or Kochi.
Booking and Deposit
Please complete and sign one Booking Form and Terms and Conditions form per party. In cases where tour participants belong to more than one family under a single form, it shall be signed by the head of each family.
We need the passport (in original) of each tour participant to be submitted to us at the time of booking. Please sign the Booking Form after perusing the How to Book rules, Terms and Conditions and itinerary. The Booking Form should be signed by the tour participants or their representative. In case the representative or any other person signs the Booking Form, it shall be conclusively presumed that the tour participants had given the necessary authority to such person / agent to sign the Booking Form and enter into a binding contract on their behalf with the company.
Signing of the Booking Form and payment receipt issued for payment made towards the tour cost shall be a legally binding contract between the parties.
Along with the Booking Form, please enclose the Non-Refundable Interest Free Deposit amount and the visa deposits which unless otherwise provided is as under.
- All Far East Packages INR 20,000
- China Package INR 25,000
- Europe Packages INR 30,000
- Holy Land INR 20,000
- Egypt /Mauritius INR 20,000
- Malaysian Adipoli INR 10,000
- other Silver packages INR 20,000
The non-refundable deposit would be adjusted towards the cost of the tour once the final payment is made.
If the tour participant /s cancel the booking after the payment of non-refundable deposits for any reason whatsoever or failure to pay the entire tour cost, the said deposit shall stand forfeited.
Documentation:
We need the passport (in original) of each tour participant and the physically signed booking form and terms and conditions to be submitted to us at the time of booking at the outlet where you have booked.
Payments Options
Payment can be made by Cash or Demand Draft favoring C World Holidays India Pvt Ltd payable at Thiruvananthapuram
If you are making cash payment above Rs. 20,000/- you would have to submit a copy of your PAN Card to us and an Income Tax declaration.
Note
. On payment of the deposit amount / full payment, you will receive an acknowledgement for the amount paid.
. All bank charges to be borne by the client.
. The Company reserves the right to decline your booking/s for any Tour or to cancel your booking without assigning any reason.
. The prevailing rate of exchange on the date of the transaction will be applicable.
. You have to pay all bank charges including charges relating to cheque/ demand draft /credit card charges at the applicable rate in addition to the tour cost.
Balance Payment
This balance payment has to be made 15 days prior to departure date of the tour. A delay in payment of your tour cost can result in a delay in issuing your air tickets, processing your visas and even cancellation of your booking with imposition of the applicable Cancellation charges.
The Company reserves the right to amend the prices published and to charge accordingly in case of currency fluctuations, increase in cost of fuel, travel arrangements, special / high season charge levied by the suppliers, hike in any government taxes and for any reason before the date of departure. All such increases in price must be paid for in full before your departure.
Service Vouchers
A Service Voucher(s) is the written confirmation of your tour and entitles you to travel on the tour and must be presented by you to the Tour Manager or Service Provider as applicable. You will receive the Service Voucher(s) (with your air-tickets and train tickets, (if applicable) prior to the departure, provided you adhere to the time schedule of documentation and payments in full.
A delay in adhering to the above mentioned time frame would result in delay in issuing the documents for land arrangements, air tickets and arranging the visas/ permits (if applicable) and may result in the cancellation of the Tour with applicable cancellation charges.
No services will be provided if the Service Voucher in original is not in your possession.
Important / emergency contact numbers will be provided to you.
It is the Client’s responsibility to check the Service Voucher(s) carefully and to let know the concerned executive at the Company’s Branch Office immediately in the event of any error. In some cases, the Client would be handed his internal flight/train/hotel vouchers by the Tour Manager/ representative of the Company on arrival at his holiday destination.
Travel Documents
It is entirely your responsibility to hold and carry on tour valid travel documents including your Passport, which must be valid for a period of at least six months from the date of travel on the tour with all required visas and immigration clearance (if applicable), confirmed air tickets, documents confirming insurance to cover risk to life, limb and property for the duration of the tour, medical clearances, immunization / vaccination certificates as the case may be to be able to travel as per your tour itinerary.
Visa
It is mandatory and convenient to have the VISA clearance obtained by C World Holidays India Pvt Ltd from the concerned Consulates/Authorities on your behalf.
Granting or rejection of visas is totally at the discretion of the concerned Consulates/Authorities. Please ensure that you apply for your visas with complete sets of documents required by the Consulates/Authorities within the stipulated time as per the Documentation Check List on our website or given to you at the time of booking your tour. We cannot be held responsible if your visa application is rejected by the concerned Consulates or Authorities due to inadequate documents furnished by you or where the visas could not be processed due to late submission of application by you or any of the other tour participants or due to any other reason whatsoever. The consulate may require further documentation and / or personal appearance.
We would not be responsible for any errors in your visa that may be committed by the consulates/authorities. We use the service of reputed courier companies for transmission of documents. We cannot be held liable for the loss of any of the documents though we would assist you in retrieving the same or obtaining duplicate copies thereof.
Even if your visa/s is rejected, you would be liable to pay the stipulated visa fees and service charges of the company and any cancellation charges thereof, as per the cancellation policy. At times the Embassy / Consulate require your passport to be surrendered compulsorily on your return.
Note: Unless otherwise specified, the cost of processing of visas is included in your Tour Price and you are required to pay for them separately.
Mediclaim
It is mandatory that you purchase an Overseas Mediclaim and other Insurance Policies to cover the risk to life, limb and property whilst on tour from the insurance company. You must check the accuracy and correctness of the policies and in case of any errors report the same to the Insurance Company to rectify it as C World Holidays India Pvt Limited will not be
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responsible for the same. Please note that any claim would have to be referred by you directly to the insurance company and we are only the facilitators. Please ensure that you must carry your travel insurance policy document with you on your
tour
The cover would be valid for the duration of the trip and relate to persons below the age of 70 years.
Basic Travel Quota
As per the present RBI Regulations, all resident Indians holding Indian passports are entitled to an amount not exceeding USD 10,000 or its equivalent per person, in one financial year for one or more private visits under the Basic Travel Quota. All individuals holding valid Passport, travelling on business are entitled to seek USD 25,000 or its equivalent Foreign Currency for every visit. Individuals are entitled to combine the BTQ and Business Travel quota for their visit abroad. The US Dollar cash limit for every visit cannot exceed a maximum of USD 2000 or its equivalent.
Your Personal BTQ
The balance amount of the BTQ left after deducting your tour cost can be purchased by you towards your personal expenses while on tour. You can conveniently purchase your personal BTQ from our Foreign Exchange Division. It is advisable to carry your foreign exchange partly in cash and partly in Traveler’s
Cheques/Currency Card.
Amendment for bookings
For all bookings, in view of the additional work involved the Company reserves the right to make a charge each time a change or amendment is made to a confirmed booking at the Client’s request. Any alterations to a confirmed booking will be treated as a cancellation of the Client’s original booking and cancellation charges specified below shall apply.
In case of an amendment / cancellation, any new arrangements will be regarded as an entirely new booking and will be subject to availability and all requests must be made and then confirmed in writing.
Travel In Advance and / or Return On Own
All our tours are group tours and the Company holds airline seats as a group for its passengers on the date of published departures from India and return reservations back to India after the tour.
Airline Date Change before Departure
If you wish to travel in advance or return at a later date after the tour ends, then you must pay the applicable difference between the group airfare within the Package holiday tour cost and the market airfare for the changed sector. The same will be quoted by the company to you on your request. Over and above this you are also required to pay an ‘Airline Seat Rebooking and Reservation Fee’ of
Rs. 2,500/- as applicable per person per sector, per change depending on the airline (subject to availability of seats and ticket validity).
Note: You will not be able to avail of the group transfers and accordingly you will have to make your own way to meet up with the group on arrival and/or to your next destination when your tour ends.
Airline Date Change After Departure
It is absolutely necessary to have your return air seats to India confirmed prior to your departure from India.
If you wish to change the date of your return journey after departure from India, you will have to pay a “Change in Reservation Fee” if any, directly to the airline, subject to availability of seats in the same booking class. This fee may range between USD 75 to USD 200 or more per person and we will not be responsible for the same.
Airline Confirmation and Re-Confirmation
Though you may receive a confirmed air ticket for a particular sector, due to over booking of seats the airline may offload passengers and accommodate them on a subsequent flight for which we will not be responsible.
Note: In case you are returning on a later date after the tour ends, the responsibility to re-confirm air tickets 72 hours prior to the departure would be solely yours.
Transfer from One Tour to Another
A request in writing for transfer from one tour to another 45 days prior to the departure will be treated as cancellation on that tour and a fresh booking on another. In these cases, a transfer Fee of Rs.5,000/- per person will be applicable in addition to the costs for re-processing your visas, medical insurance and air tickets etc due to the transfer to another tour. In case you transfer within the cancellation period, then the cancellation policy will also apply.
Pre / Post Tour Accommodation / Add On Packages
Pre / post tour accommodation / add on packages etc are available to you at special rates. You must ensure that you request our representative for the same at the time of booking your tour.
Cancellation of the Tour by Client
If you wish to cancel your tour, you must intimate the Company as follows:
1. By fax at 91 471 2725079 followed by a written communication to our registered office listed below or
2. By email to adm@cworldholidays.com, followed by a written communication to our registered office listed below OR
3. In writing on working days within working hours at the registered office of the Company
If the Booking Form has been signed by one or more persons for themselves and for others mentioned in the form, communication signed by such signatory/s would be treated as valid communication for cancellation for all such persons mentioned in the form. The computation of the period of notice of cancellation shall commence only from the time the written request reached the Company at its office in Thiruvananthapuram on working days within office time.
In case of cancellation, the following cancellation charges would apply:
| RECEIPT OF CANCELLATION |
CANCELLATION FEES |
| 28
or more days prior to departure of Tour or non-payment of
any payment as per schedule set out above |
Deposit
Amount |
| 27
to 15days prior to departure of Tour |
50%of
Tour Cost |
| 14
to 7 days prior to departure of Tour |
75%ofTour
Cost |
| 7
to 3 days prior to departure of Tour |
90%of
Tour Cost |
| 3days
prior to departure of Tour /No shows |
100%of
Tour Cost |
RECEIPT OF CANCELLATION CANCELLATION FEES
28 or more days prior to departure of Tour or non-payment of any payment as per schedule set out above Deposit Amount
27 to 15days prior to departure of Tour 50%of Tour Cost
14 to 7 days prior to departure of Tour 75%ofTour Cost
7 to 3 days prior to departure of Tour 90%of Tour Cost
3days prior to departure of Tour /No shows 100%of Tour Cost
It is a clear understanding between the parties that for the purpose of this clause cancellation can be due to any reason whatsoever including the reason of inability to participate due to any reason including illness, death, court orders, non-availability of travel documents etc.
In addition to the amount mentioned in the cancellation schedule, you would also be liable to pay the ticket cancellation amount charged by the airline.
The Company shall not be liable to pay any compensation, interest or damages to you.
Cancellation of the Tour / Amendment by Company
We reserve the right to cancel any tour prior to departure without assigning any reason. In such a situation we would offer you alternative tour dates. If the alternative date is not acceptable, we would refund the money paid by you to us, but we would not be responsible or liable to pay any compensation or damages or consequential loss or to refund visa, insurance, interest or other cost incurred by you.
In the event of the Company exercising its rights to amend or alter any Tour or holiday advertised; after such Tour or Holiday has been booked but prior to departure, you shall have the option to continue with the Tour or holiday as amended or altered or to accept any alternative Tour or holiday, which the Company may offer. In either of these above cases the Company shall not be liable to you for any damage, additional expenses, consequential loss suffered by you or to pay any amount as refund.
Refunds
If the tour or any part thereof cannot be conducted due to ‘Act of God’ the Company shall not be responsible to give any refund to you. However, at its sole discretion, the Company gives the refund based on various factors like the number of participants, the cancellation policies of suppliers like hoteliers, coach operators, etc. the decision of the Company on the quantum of refund shall be final.
It would take at least 45 – 60 days to process the refund (if due).
It is clearly understood that there shall be no refund whatsoever if the Client does not or cannot utilize any of the services like hotels, sightseeing, rides, cruises, meals, entrance fees, optional tours etc due to any reason whatsoever.
Applicability
The above conditions would apply to clients who book on any Group Tours, and any promotions operated by the company from time to time. |
